OJSC Kubanenergo
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Organization of Customer Service

In order to ensure the provision of high quality services, the Company established and successfully operates customer service divisions.

Target structure of organizing customer service at OJSC Kubanenergo

Target structure of organizing customer service at OJSC Kubanenergo

Full-time customer service is provided by 12 customer service centers in the Company's branches and 37 customer service points in the areas of electric grids. These common service points may be used by users to solve any emerging issues in cooperation with the Company.

In 2014, the Company opened in the central part of Sochi the largest and most modern in southern Russia customer service center, which occupies an area of ​​271.7 square meters. It operated 8 windows for providing customer services, covers an expanded list of services and issues, has an electronic waiting line system and an information self-service terminal.

Remote customer service of OJSC Kubanenergo is organized through a call-center work with a single federal number of 8-800-100-15-52. Call-center operators promptly inform the population of the Krasnodar Territory and Republic of Adygea on various issues related to the power supply and the time of rescue and recovery operations and scheduled repairs. In 2014, over 310 thousand consumers applied to the Call-center of OJSC Kubanenergo.

In 2014, OJSC Kubanenergo received:

  • 4,132 claims from consumers (including 1,952 reasonable claims), which is 414 claims less than in 2013,
  • 17 reviews (gratitude), which is 2 less than in 2013.

Description of Claims received in 2014, %

Description of Claims received in 2014, %

Consumer complaints were considered, measures were taken to eliminate their causes.
OJSC Kubanenergo also provides online customer service at its website www.kubanenergo.ru, in section For customers / Customer service centre at:

In 2014, through the Internet Reception and Personal Account, 430 claims of consumers were received.